Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Neural Luxe ("we", "us", or "our") collects, how we use it, and what rights you have. By using our website at neural-luxe.com, you agree to the practices described below.

1. Information We Collect

We collect the following types of information when you visit our site or place an order:

Personal Information you provide:

• Name and email address

• Shipping and billing address

• Phone number (if provided)

• Payment information (processed securely — we do not store full card details)

Automatically collected information:

• IP address and browser type

• Pages visited and time spent on our site

• Referring website or search terms

• Device type (mobile, desktop, etc.)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Respond to customer service requests

• Send marketing emails (only with your consent — you can opt out anytime)

• Improve our website and product offerings

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

• Payment processors (e.g. Shopify Payments, PayPal, Stripe) to handle transactions

• Shipping carriers to deliver your order

• Marketing platforms (e.g. Meta, TikTok) for advertising — only in anonymized or aggregated form

• Analytics tools (e.g. Google Analytics) to understand site traffic

All third parties we work with are required to protect your data and are prohibited from using it for any other purpose.

4. Cookies

Our website uses cookies — small files stored on your device — to improve your browsing experience, remember your cart, and help us understand how visitors use our site.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, and resolve disputes. Order records are typically kept for up to 7 years for tax and accounting purposes.

6. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data (subject to legal obligations)

• Opt out of marketing emails at any time using the unsubscribe link in any email

To exercise any of these rights, please contact us at support@neural-luxe.com.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption and we rely on Shopify's secure infrastructure for payment processing. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@neural-luxe.com

• Website: https://neural-luxe.com/pages/contact

• Business: Neural Luxe, United States